Support

Email hello@goldstandardweb.com. A real person replies within 24 hours, usually much sooner.

Tell us your agency name and what you were doing when something went wrong. A screenshot helps.

Common questions

I don't see all my client accounts

New accounts appear within a few minutes of being added. Accounts load the last 90 days of history in the background — usually within the hour.

A number looks wrong

Open the client and press "Refresh now". Numbers are worked out in each client's own timezone. If it still looks wrong, email us the client name and the number.

I'm getting too many alerts

On the Alerts page you can turn rules off, change thresholds, or snooze a client for 7 or 30 days. Settings has quiet hours and who gets emails.

A client didn't get their report

Check the client's report recipients on its page, then press "Send now". The Reports page shows every send and any failures.

How do I disconnect?

Settings → Disconnect Agency Pulse. Your data stays viewable and exportable for 30 days, then it's deleted.